IdeaPaint is flexible and easy to install. It can be applied to anything you can paint – drywall, plaster, chalkboard, whiteboard, tables, bikes, garden gnomes, small ceramic cats. Just prep and prime the surface before you start. IdeaPaint will be as smooth as the surface you paint.
IdeaPaint is a two-part coating that is mixed right before application. It works like any standard roller-applied paint. It requires just one coat of paint and comes with the roller you need. When you’re finished, give IdeaPaint PRO seven days to cure before using, and IdeaPaint CREATE four days to cure before using.
IdeaPaint is the most durable dry-erase product available. That’s why all of our surfaces are backed by either a lifetime or a 10 year warranty and guaranteed not to crack, peel, stain, yellow or fade with proper use and maintenance.
IdeaPaint has been tested and proven safe for application and use by multiple third-party laboratories. Once it is dry it emits no harmful chemicals. IdeaPaint is free of lead, asbestos, formaldehyde and other harmful materials.
Markers IdeaPaint works with virtually any dry-erase marker and eraser. Replace markers frequently to prevent damage from dried, frayed tips. Keep permanent markers far, far away. If a permanent marker is accidentally used, remove it with dry-erase cleaner or write over it with an Expo BOLD or IdeaPaint low-odor dry-erase marker and erase.
Cleaning Use a clean dry-erase eraser or a dry-cloth for daily cleaning. You can use dry-erase cleaner periodically but don’t use harsh solvents, harsh cleaners or abrasive wipes. If you need to repair or replace IdeaPaint, just scuff the entire surface and paint over it. Click
here for more info on maintainance and cleaning.
Technology wants to be your friend. You just need to take some time and get to know it a little better. Download all the technical details for PRO and CREATE right here.
Need help? Check out some of the most frequently asked questions. If you still can’t find what you’re looking for, send us an
email and we’ll get back to you as soon as possible.
GENERAL QUESTIONS
Who can I contact with questions about IdeaPaint?
How can I sign up for your email list?
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ORDER QUESTIONS
How much time do I have to change my order before it ships?
We strive to ship orders quickly so if changes are needed give us a call as soon as you can. And, do not worry - if your order has already shipped, we will get you what you need.
When will my order ship? When will I receive it?
Orders will ship within two business days, upon checkout; you can select your shipping method.
How much do you charge for shipping?
Shipping varies based on the size of the order and where it is going. Shipping costs will appear on the order page before you finalize your order.
How do I track my shipment?
After you place an order two emails will be generated. The first email will provide an order confirmation and the second email will confirm the order has been shipped and provide a UPS tracking number. It is important to input your email correctly.
Will UPS leave my order if I am not home?
Yes, UPS will leave your order except when it is a closed business or you live in an apartment building and you are not home. In both cases they will leave a notification tag to make you aware the package.
What is your return policy?
IdeaPaint accepts returns of unopened product within 30 days of receipt. To begin processing your return authorization, contact custserv@ideapaint.com or 617.714.1053.
Please note:
- Once the return authorization has been issued, please return the product within 14 days.
- Credit will only be issued if the product is returned within the 14 day authorization period.
- Once your product is received at our facility, a copy of the credit memo will be emailed as proof of receipt and refund.
- Credit will only be issued if the product is unopened.
- Credit will be issued via check or to the credit card used for purchase.
- You are responsible for return shipping charges.
- Return product via UPS or FedEx to:
IdeaPaint
290 Eliot Street, 2nd floor
Ashland, MA 01721
INSTALLATION QUESTIONS
What surfaces can IdeaPaint go over?
IdeaPaint can be applied to virtually any smooth, non-porous surface. Drywall, laminate, steel, glass, veneer, chalkboard, and whiteboard are all acceptable substrates. The IdeaPaint writing surface will only be as smooth as the surface you apply it to and require the appropriate primer or IdeaPaint basecoat.
How do I prepare my IdeaPaint surface?
For surface prep, repair any divots, scratches, or bumps on the wall so the surface will be as smooth as possible. IdeaPaint is high gloss paint and surface imperfections can be magnified.
What primer do I use?
For most wall installations, IdeaPaint BASE, Kilz Premium or Sherwin Williams Premium Wall and Wood primer can be used. If IdeaPaint will be installed over a substrate other than a wall, refer to our
recommended primers.
Do I need to match my primer to the color of my IdeaPaint?
When painting IdeaPaint colors it is recommended to get your primer tinted reasonably close to the IdeaPaint color you have purchased.
Can I use my IdeaPaint wall as a projection screen?
Yes, IdeaPaint will not crack or yellow over time from prolonged exposure to projection devices. Despite its high gloss nature, most of our customers use IdeaPaint as a projection surface. The best way to minimize glare and “hot spots” is to simply angle the projection apparatus in a way that defracts the light away from the common line of sight.
Do you have any specific painting tips before I apply IdeaPaint to my surface?
Yes, please refer to the Pointers for Painters, Installation Instructions and Instructional Video for the product you are applying in our
HELP section.
Is IdeaPaint environmentally friendly?
IdeaPaint is one of the most
environmentally responsible dry-erase products on the market. It delivers more writing surface with far less environmental impact and is the only dry-erase paint product to achieve the most stringent GreenGuard children and school certification. Furthermore, IdeaPaint coatings have received awards by Parent-Test, Parent-Approved.
Where do I find the MSDS, Warranty and other technical documents?
All installation and technical documents can be found in our
HELP section.
Can IdeaPaint be sprayed?
Yes, IdeaPaint CREATE can be sprayed with an industrial sprayer. Refer to our
spray instructions.
Does IdeaPaint have an odor?
IdeaPaint CREATE is an odorless formula. IdeaPaint PRO and HOME have an odor much stronger than regular latex paint. Therefore, it is important to properly ventilate the space. Depending on the room’s airflow, the odor will last for 12-24 hours after installation and completely dissipate within 24 hours.
Can you recommend an installer in my area?
If you have a large scale project and are looking for an experienced IdeaPaint installer, email
painters@ideapaint.com.
How difficult is it to apply IdeaPaint?
IdeaPaint CREATE and HOME are formulas created for users who feel comfortable applying standard paint. We recommend that IdeaPaint PRO is installed by an experienced or professional painter. Refer to our
HELP section for instructions and painting tips.
How long will my IdeaPaint surface last?
IdeaPaint PRO has a life-time warranty. IdeaPaint CREATE has a 10-year warranty. IdeaPaint HOME has 1-year warranty. Please keep in mind that your IdeaPaint surface will last much longer if
properly maintained.
How can I remove IdeaPaint from the wall?
You never need to “remove” IdeaPaint. But, if you ever find that you do not need your IdeaPaint surface, you can simply paint over it just as you would do any painted wall. Simply sand the surface, prime and then paint.
How do I clean IdeaPaint off of my hands, trim boards or other surfaces that I do not want it on?
PRO: There is one solvent that cleans IdeaPaint PRO off everything including your skin and that is Denatured Alcohol. Be sure to put it on a rag and then clean it up with the rag. Do not dump Denatured Alcohol on the spill or your hands directly. You can pick this product up at local hardware or paint store.
CREATE: Cleaning your hands it is simply soap and water. If you are cleaning off of any other surface around your IdeaPaint project you should use Acetone. You must also put Acetone on a rag then work the spill with the damp rag.
USAGE QUESTIONS
What kind of markers can I use on my IdeaPaint surface?
IdeaPaint recommends IdeaPaint WRITE and EXPO BOLD for all dry-erase surfaces, including IdeaPaint. Low-odor markers are not recommended for optimal erasability. Because new marker formulas are continuously available in the market, we recommend testing the erasability of any ink in a small area before using on a larger IdeaPaint space. Replace markers frequently to prevent damage from dried, frayed tips.
What do I do if I us a permanent marker?
If a permanent marker is accidentally used, remove it with dry-erase cleaner or write over it with an IdeaPaint WRITE or Expo BOLD dry-erase marker and erase.
How should I clean and maintain my IdeaPaint surface?
For daily cleaning, IdeaPaint ERASE microfiber cloths or standard dry-erase erasers are sufficient. For periodic and more thorough cleaning, a dry-erase spray or wipes work best.
How soon can I use my IdeaPaint surface?
IdeaPaint CREATE will be ready to write on after 4 days. IdeaPaint PRO and HOME will be ready to write on after 7 days. If you us it before these days it will explode! Just kidding, but it can damage the installation.
If you need more help, please give us a call at (617) 714-1050.
