Do you ship orders outside of the US?
Yes! Customers across the globe can buy IdeaPaint products through our distributors. Visit our Global Sales section for a list of international IdeaPaint distributors, or email firstname.lastname@example.org.
How much time do I have to change my order before it ships?
IdeaPaint strives to ship orders quickly, so if changes are needed call us at (800) 393-5250 as soon as possible. But, don’t worry – if an order has already shipped we are here to help. Just shoot us an email at email@example.com.
How much do you charge for shipping?
Shipping varies based on the size of the order and where it is headed. Shipping costs will appear on the order page before your order is finalized and officially placed.
When will my order ship?
Orders normally ship within two business days.
How can I track my shipment?
After your order is placed, two emails will be generated. The first email provides an order confirmation, the second email confirms the order has been shipped and includes a UPS tracking number.
What is your return policy?
IdeaPaint will gladly accept returns of unopened product within 30 days of receipt.
To begin processing your return authorization, contact firstname.lastname@example.org or (800) 393-5250.