Need help? Check out some of the most frequently asked questions. If you still can’t find what you’re looking for, send us an emailand we’ll get back to you as soon as possible.
 
What kind of markers can I use on my IdeaPaint surface?
IdeaPaint recommends IdeaPaint WRITE and EXPO BOLD for all dry-erase surfaces, including IdeaPaint. Low-odor markers are not recommended for optimal erasability. Because new marker formulas are continuously available in the market, we recommend testing the erasability of any ink in a small area before using on a larger IdeaPaint space.
 
How should I clean and maintain my IdeaPaint surface?
IdeaPaint should be cleaned with a standard dry-erase eraser or a dry cloth after each use. For periodic and more thorough cleaning, a damp cloth may be used.
 
How difficult is it to apply IdeaPaint?
IdeaPaint CRE-8 is as simple to apply as standard paint. It is a single-coat, roller applied product. We recommend IdeaPaint PRO be installed by an experienced or professional painter. Click here to download CRE-8 installation instructions or click here to download PRO installation instructions
 
How soon can I use my IdeaPaint surface?
IdeaPaint will be a high-performing dry-erase surface 7 days after it is applied. Don’t use the surface earlier than 7 days after application. It will explode. Just kidding. But it can damage the installation.
 
What can I apply IdeaPaint to?
IdeaPaint can be applied to any surface. Wall, tables, filing cabinets, books (but not library books - those will explode too).
 
How long will my IdeaPaint surface last?
IdeaPaint PRO has a life-time warranty, IdeaPaint CRE-8 a 10-year warranty. However, if properly cared for your IdeaPaint surface will last much longer. Click here to download the PRO warranty or click here to download the CRE-8 warranty.
 
Is IdeaPaint safe?
IdeaPaint has been tested and deemed safe for its recommended use by multiple third-party laboratories. Click here to download IdeaPaint safety information.
 
What is your return policy?
You can download a copy of our return policy here.
 
If you need more help, please give us a call at (617) 714-1050.